System maintenance and support
After implementation, we can also look after your system. We agree with you on the checks, fixes and adjustments to include.
This is a separate service for systems installed by 228 OPERATORS. We assess your needs and the work involved before preparing a proposal.
Discuss support for my systemKnow what your service includes.
Your proposal sets out the monthly fee, responsibilities, included adjustments, and terms for continuing or ending the service. Software, phone service, messaging, licences, and ad spend are extra.
Monitoring
We agree on what to monitor and which alerts your system needs.
Maintenance and fixes
Your proposal defines the issues covered, service hours, and response times.
Adjustments
Agreed changes apply to your existing system. A new system or major integration requires a separate proposal.
Work updates
We keep you informed about issues resolved and changes made, on the agreed schedule. We also flag any decisions you need to make.
You keep control of your accounts and access. Existing engagements retain the terms already agreed.
Discuss support for my system